This Privacy Policy describes how Miles By Design collects, uses, and discloses your Personal Information when you visit or schedule a consultation from the Site.

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Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at milesbydesign1@gmail.com

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Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

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• Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Order information

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

• Customer support information

  • Purpose of collection: Customer Satisfaction

  • Source of collection: Email

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Minors

The Site is not intended for individuals under the age of 12. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.\

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Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads

• GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

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Advertising

A client-agency relationship is the tangible and intangible agreement between an organisation (the client) and the company that is providing marketing, video, animation, search, advertising or public relations services (the agency). The relationship starts when the client briefs the agency, continues through the pitch and selection process to when the work is awarded and a contract is signed.

But the relationship goes much further than this, to cover how the client and the agency work together. This includes what the deliverables are under the agreement; the rhythm of meetings, reports and interactions; how ideas are brainstormed, agreed and implemented; how much collaboration there is between the two parties; how feedback is delivered and how the contract ends.

The client-agency relationship is a really important determinant of how successful the work is, how happy the client is with the results, and how much the team members on both sides enjoy going to work in the morning.

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The agency’s role

• Learn the client’s business: In order to deliver the best work, an agency really needs to understand the client’s business, their objectives, their USPs, why their customers have chosen to work with them and what the client needs from the relationship.

• Set clear KPIs: These should be carefully thought out and they should be realistic, achievable and agreed with the client in advance. It’s highly unlikely that the agency will deliver outstanding work that leaves the client delighted if success hasn’t been defined.

• Hire and train experts: Clients choose agencies with specialist skills, networks and knowledge. And so it is incumbent on the agency to ensure that their team is up to the task.

• Have the right systems in place: The only way an agency can deliver a consistently high level of service is by having the right systems in place. Good systems (from filing to approvals to onboarding new team members) prevent costly mistakes.

• Get it in writing: Whatever piece of work the client agrees to, make sure they agree it in writing. This ensures that everyone is on the same page. If an approach has been decided verbally, or discussed in a meeting, the agency should follow up with an email outlining their understanding of what was agreed and don’t start the work until this has been confirmed by the client.

• Report back honestly: Keep the client informed with regular reports. These should cover progress towards KPIs, but they should also include qualitative feedback on how the project or account is going. If a journalist hated the pitch, the agency should tell the client and tell them why. If the designer thinks their brief is too boring for the target audience, hold a focus group and feed back to the client.

• Be creative, enthusiastic and opportunistic: The best agencies are constantly challenging the status quo (such a cheesy phrase – we found it used a million times online when researching this piece so just had to include it), looking for opportunities to delight their clients and just generally loving the work.

• Keep the clients Identity a secret unless the client requests otherwise.

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Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

 

Last updated: 15/7/2022